the kicker?
she actually *works* for Chase credit cards, as a senior analyst on some of their biggest accounts – and she was talking to the special employee customer service department, not the general one!

She canceled all her chase accounts. Called up Citi, and they happily extended her 0% period for a bunch of months.

But I do hope that Chase will appreciate you better in the future. They would create more customer loyalty if they forgave a late payment on occasion rather than putting up the interest rate over 20%.

Have you considered a balance transfer to a new card company? Some offer 0% for 12 or 15 months. You can pay down or eliminate the balance before the 0% offer expires, and perhaps the remaining balance would be at a lower rate.

It has “Thank You” on the front, and on the inside it says: “We would like to take this opportunity to extend our gratitude for being such a wonderful Chase customer. Thank you for allowing us to continue servicing your needs. Happy holidays from Chase”

So I guess that Chase loves me after all. ; – D

It was a nice gesture, but I wish that Chase would not have gone to the expense of this mailing and had instead passed on the savings to all of their customers.