Chase doesn't really love me they just act like it
I just hung-up the phone with Chase after once again trying to request a rate reduction. I called them as almost weekly I receive convenience check offers and balance transfer offers from them for 0% and 4.99%. The cover letters always begin with “A special offer for a valued Chase Customer…your account has some exciting news for me!” Wow, I’m a valued customer and my account has some news for! They must love me! No not really…
I figured since they recently upped my credit limit and since I continually receive these convenience check offers from them, they might be willing to finally reduce my rate. Seems they still don’t love me.
Their decision to not reduce my rate makes no sense to me at all. My current APR is 26.49%. This isn’t even close to being competitive nor is it close to my other credit card rates. After the customer service representative declined my request once again, I asked her if I could use one of the 0% conveinience checks to payoff the balance. She said no. I then asked if I could write one of the checks to myself, and then just turn around and pay off the balance that is at 26.49%. She hesitated for a moment and said “Sir, if that is what you would like to do, than I guess you can do that.”
I laughed in a friendly way and said wouldn’t it be more cost effective to just reduce my balance? It would save me some time, save you check processing money, and honestly help the environment by not processing more paper.
Alas, she wouldn’t back down. I informed her that I would be closing my account in January after making my final payment (the balance is less than $1000) and they were loosing a customer as a result of this. She said there was nothing she could do. Had they given me a lower rate, I was going to transfer the balance over from my other cards.
So Chase still doesn’t love me, and you know what? That’s ok, because I don’t love them either.